Customer Support Associate

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How You Will Make an Impact

You will join our Global Support team as a Customer Support Associate. As a Customer Support Associate you will play a pivotal role ensuring our customers maximize the value of our market-leading telecoms products. You will be the central technical liaison, helping to manage the full customer lifecycle from initial configuration to technical support, ensuring their continued success and product satisfaction.

What You Will Be Doing

Your role will use innovative tools and will work closely with our Solution Consultants, Product Management, and Engineering Squads to set up and deliver our products, perform configuration changes to add new features, investigate possible bugs, track their resolution, and roll out updates to our global customer base. You will provide support to other customer‑facing teams to enable our customers to extract...