Customer support associate

Job description
Contact Person: HR Nikunj Sharma || Ph No. || Email:
Job Role - Customer Care Executive
Experience - 0 to 4 Years
Job Location - Gurgaon
Interview Mode - Face to Face (offline Only)
Role & responsibilities-
- Handle customer calls in a professional and efficient manner
- Address customer queries, concerns, and complaints with a problem-solving approach
- Maintain accurate records of customer interactions and follow-ups
- Provide timely and relevant information to customers to resolve their issues
- Work collaboratively with other teams to escalate and resolve complex issues
- Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
What we are looking for in a candidate
- Should be Confident & Dynamic.
- Should have a bent towards Sales & Customer support.
- Excellent interpersonal and listening skills
- Good persuasion skills.
- Should be efficient in converting customer interest into sales.
- Good negotiation skills
- Team Player
- Quick learner, creative and achiever.
- Passionate about work output
#Apply now