Customer Support Associate

About the Role We are seeking a Customer Care Executive to join our logistics team You will be the first point of contact for our customers ensuring smooth communication and resolution of shipment-related issues Key Responsibilities Respond to customer inquiries via phone email and chat promptly Track shipments and provide accurate updates to customers Resolve issues related to delays returns and claims Coordinate with internal teams operations dispatch accounts for problem resolution Maintain records of customer interactions and feedback Escalate complex issues to management when necessary Help improve customer service processes Qualifications Skills Minimum 0-3 year experience in customer service preferably in logistics or e-commerce Excellent communication skills in Hindi and English Strong problem-solving skills and attention to detail Ability to multitask and work under pressure Familiarity with MS Office and CRM or logistics tr...