Customer Support Associate II

Position: Customer Support Associate II Job Description: Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX. What You'll Be Doing • Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. • Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing • Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc. • Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner. What You'll Need • Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience • 1–3 years of customer service experience • In...