Job Description
**Position:**
Customer Support Associate II
**Job Description:**
Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.
**What You'll Be Doing**
• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing
• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
**What You'll Need**
• Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equival...
Customer Support Associate II
**Job Description:**
Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.
**What You'll Be Doing**
• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing
• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
**What You'll Need**
• Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equival...
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