Customer Support Associate Ii

**Position**:
Customer Support Associate II
Join our DCD divison as a Customer Support Associate.
This positions is involved with supporting our sales teams in US in a BackOffice capability.
**What You'll Be Doing**
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Backlog Management
- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
- Work closely with the diverse teams to process orders for customers and resolve issues for the customer in a timely manner.
**What You'll Need**
- Typically requires a 4 year degree and 3-4 year of experience or High school graduate with equivalent related experience.
- Industry experience is preferred in a similar field
- Knowledge on ERP systems such as SAP or Oracle.
- Knowledge on CRM: Salesforce
- Desired experie...