Customer support associate

Associate Customer Support
The ideal candidate for this position will be responsible for delivering exceptional customer service by addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role supports our commitment to high service standards and plays a key role in maintaining strong customer relationships.
Responsibilities
- Respond promptly to customer inquiries through multiple channels, including phone, email, live chat, and social media
- Provide accurate information regarding products, services, policies, and procedures
- Troubleshoot and resolve customer issues in a professional and timely manner
- Follow up with customers to ensure satisfactory resolution of concerns
- Identify customer needs and determine appropriate solutions
- Escalate complex issues to internal teams and collaborate to resolve them effectively
- Maintain detailed and accurate records of customer interactions in the ticketing ...