Job Description
Customer Support Associate — New Opportunity
We’re supporting a partner company in finding a Customer Support Associate to assist customers and help ensure a positive service experience.
This role is ideal for someone who is communicative, patient, and comfortable working directly with users to resolve questions and issues.
What you’ll be working on
- Responding to customer inquiries via chat, email, or support tools
- Assisting users with basic product or service questions
- Troubleshooting common issues and escalating when needed
- Documenting interactions and updating support records
- Following support guidelines and service standards
- Collaborating with internal teams to improve customer experience
What we’re looking for
- Strong written communication skills
- Customer-focused mindset and problem-solving ability
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