Customer Support Associate - Non Voice

Role: Customer Support Executive (Blended Process)

Responsibilities

• Handle customer queries via calls, chats, and emails

• Provide accurate information and ensure quick resolution

• Maintain logs, update CRM, and track open tickets

• Coordinate with operations and field teams for service completion

• Achieve quality, productivity, and service-level metrics

• Maintain professionalism and empathy in every interaction

Requirements

• • Excellent communication skills (English + Hindi preferred)
• • Ability to manage both voice and non-voice tasks
• • Customer-first mindset with strong problem-solving ability
• • Comfortable with rotational shifts
• • Basic computer knowledge and good typing skills

What We Offer

• • Attractive performance incentives
• • Fast-growth startup environment
• • Training, upskilling & inter...