Customer support associate - non voice

Role: Customer Support Executive (Blended Process)
Responsibilities
• Handle customer queries via calls, chats, and emails
• Provide accurate information and ensure quick resolution
• Maintain logs, update CRM, and track open tickets
• Coordinate with operations and field teams for service completion
• Achieve quality, productivity, and service-level metrics
• Maintain professionalism and empathy in every interaction
Requirements
• Excellent communication skills (English + Hindi preferred)
• Ability to manage both voice and non-voice tasks
• Customer-first mindset with strong problem-solving ability
• Comfortable with rotational shifts
• Basic computer knowledge and good typing skills
What We Offer
• Attractive performance incentives
• Fast-growth startup environment
• Training, upskilling & internal career growth
• Supportive and energetic team culture