Customer Support Associate

On-site - Taguig • No Exp Required • High/Senior High School • Full-time

Job Description

The Customer Support Associate is the front line of our relationship with customers. This role is responsible for providing timely, effective, and empathetic solutions to customer inquiries and technical issues. The ideal candidate is an excellent communicator, a patient problem-solver, and proficient in managing diverse support activities, including both inbound service requests and proactive outbound follow-up , to ensure a high level of customer satisfaction and retention.

• Communication Management: Handle a high volume of interactions, primarily managing inbound calls, emails, and live chats from customers seeking support or information.
• Proactive Outreach: Perform outbound calls and emails to follow up on open tickets, confirm resolution of complex issues, ensure customer satisfaction after service implementation,...