Job Description
Job Title: Customer Service Associate
Location: Vidya Jeevan, Knowledge Park – I, Greater Noida
Preferred Candidate: Residing with family in Greater Noida / Delhi NCR
Key Responsibilities
- Attend incoming calls and make outbound calls as required.
- Maintain polite, professional, and attentive communication with students and parents.
- Manage and guide students within the institute premises.
- Maintain data, prepare daily/weekly reports, and update records accurately.
- Work on Excel for basic data management (filters, formatting, tracking sheets, etc.).
- Assist with scheduling, coordination, and administrative tasks.
- Support daily operational activities and ensure smooth functioning of the centre.
- Escalate issues to the management team when required.
- Provide basic tech support (system login, form updates, simple troubleshooting) when needed.
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