Customer Support Associate/Executive

Job Title: Customer Service Associate / Executive
Location: Vidya Jeevan, Knowledge Park – I, Greater Noida
Preferred Candidate: Residing with family in Greater Noida / Delhi NCR
Key Responsibilities
- Attend incoming calls and make outbound calls as required.
- Maintain polite, professional, and attentive communication with students and parents.
- Manage and guide students within the institute premises.
- Maintain data, prepare daily/weekly reports, and update records accurately.
- Work on Excel for basic data management (filters, formatting, tracking sheets, etc.).
- Assist with scheduling, coordination, and administrative tasks.
- Support daily operational activities and ensure smooth functioning of the centre.
- Escalate issues to the management team when required.
- Provide basic tech support (system login, form updates, simple troubleshooting) when needed.
Required Skills & Qualifications
- Minimum 1–3 years of experience in customer service or front-desk operations.
- Strong communication skills (verbal and written).
- Good command over MS Excel and basic computer operations.
- Ability to handle multiple tasks with attention to detail.
- Pleasant personality and customer-centric approach.
- Basic technical understanding is a plus.
Preferred Candidate Profile
- Residing in Greater Noida, preferably with family.
- Comfortable with on-site working at Vidya Jeevan, KP-1.
- Immediate joiners preferred.
Work Environment & Benefits
- Supportive work culture
- Growth opportunities within the organization
- Professional learning and development exposure