Job Description

Location: Surat (Gujarat), India (Onsite)
Job Type: Full-Time, Onsite
Experience Level: 1-5 Years
Salary range: CTC ₹1.8 LPA to ₹5.6 LPA

Apply now :https://forms.clickup.com/5745749/f/5fb2n-101096/17RSMNFQ1F7PCHBYOL

About Us:

GEMGEM is a next-generation luxury C2C marketplace, pioneering the way people buy and sell authentic pre-owned fine jewellery online. Backed by decades of industry experience, we're combining deep domain expertise with cutting-edge tech to build a global platform with trust and transparency at its core.

Role Overview

Were looking for a friendly and detail-oriented person to support our customers and sales team. Youll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.

What Youll Do

Live Chat Support

  • Answer customer questions quickly and clearly
  • Communicate in professional English

Sales Support

  • Share product information to help customers make the right choices
  • Work closely with the sales team

CRM & Data Entry

  • Update customer details in our system
  • Keep records of customer chats and activity

Product Listing Support

  • Hands-on experience with adding and managing product listings
  • Ensure product details, images, and pricing are accurate

Order Support

  • Help process orders and coordinate with internal teams
  • Keep customers informed on their order status

Handling Issues

  • Resolve customer concerns politely and efficiently
  • Escalate issues when necessary

Reporting

  • Prepare basic reports on chats, customer support, and product listings
  • Share suggestions to improve customer service

Process Improvement

  • Identify areas for better service and workflow

What Were Looking For

  • Graduated in any stream
  • 1+ year of experience in customer or sales support (experience in tech/IT is a plus)
  • Hands-on experience with product listing and inventory management
  • Proficient with Microsoft Office tools (Excel, Word, PowerPoint)
  • Comfortable with CRM tools and AI tools
  • Strong English communication skills (spoken and written)
  • Organised, team-oriented, and able to multitask
  • Customer-focused with a problem-solving attitude

If you love helping customers and want to grow with a fast-paced global company, wed love to hear from you.

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