Customer Support: Chat and Voice Process

Outpace Consulting Services is recruiting for Customer Support : Chat and Voice Process Teleperformance.

This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective solutions across various communication channels. This position requires a strong blend of technical acumen, problem-solving abilities, and excellent customer service skills.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries and provide technical assistance via phone, email, chat, or other designated channels.
• Troubleshooting & Diagnosis: Diagnose and resolve technical issues related to software, hardware, network connectivity, and other system problems.
• Problem Re...