Customer Support Consultant (Start ASAP)

Provide empathetic customer support, manage orders and claims, and collaborate with teams at Satellite Office, a global offshore partner.

Your Role

Here’s what you will be doing:

• Deliver professional and empathetic customer support
• Answer customer enquiries timely and accurately
• Understand client needs, build rapport, and foster positive customer relationships
• Communicate issues to various departments
• Create and manage customer orders, service call outs, and warranty claims
• Inform and educate customers on products and services
• Provide thorough solutions to customer issues
• Capture and process customer interaction information
• Set clear time frames and expectations for responses and follow-ups
• Attend training to maintain up-to-date knowledge on products, services, and policies
• Provide support to other team members and departments
• Perform ad-ho...