Job Description

Customer Support Coordinator

Location:  Nuneaton
Salary:  £28,275

Hours:  Monday to Friday, shift rota between 08:00 – 18:00

Role Overview:

We are looking for a highly motivated Customer Support Coordinator  to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.

Key Responsibilities:
  • Manage customer relationships and communication for all aspects of service and delivery.
  • Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
  • Maintain performance metrics and complete daily tasks efficiently.
  • Assist with customer campaigns, including order processing and stock data management.
  • Support KPI reporting and escalate issues when necess...

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