Customer Support Coordinator

Australian Unity Home Health is a leading integrated healthcare business delivering in-home clinical care and services that meet the needs of the wider community.We’re transforming the way we work in our local communities to improve health and care outcomes for customers. As a Health Concierge – Customer Support, you’ll be the first point of contact for customers, providing exceptional service over the phone and supporting them through their aged care journey.

Location: Birtinya, Sunshine Coast (Hybrid – 2 days WFH after probation).

Responsibilities

• Handle high-volume inbound calls in a structured contact centre environment.
• Respond to customer queries promptly and accurately, ensuring compliance and empathy in every interaction.
• Build strong relationships to pre-empt customer needs and provide proactive support.
• Collaborate with internal teams to resolve complex issues and deliver timely solutions.
• Use multi...