Customer Support

RESPONSIBILITIES:
- Assist clients with product inquiries, troubleshooting, and technical support
- Conduct outbound calls to follow up on customer inquiries and resolve any outstanding issues
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with internal teams to escalate and resolve complex customer issues
- Stay up-to-date on product knowledge in order to effectively assist customers
- Follow up with customers
- Responsibility for researching and resolving complaints to ensure customers' retention and satisfaction
EXPERIENCE AND SKILLS NEEDED:
- Proven telephone customer service experience in a call center environment
- Excellent follow up skills
- Professional phone etiquette with the ability to communicate clearly and professionally
- Good conflict resolution skills
- Strong computer skills
- Strong sales skills with the ability to upsell products and services
- Bilingual proficiency in En...