Customer Support Director - SEA (Emerging Markets)

Job Description

NielsenIQ 's Customer Support team partners with clients to create and sustain a strong foundation and trust in NielsenIQ data that will secure and enable growth for our business - at the client and for the client. The Customer Support team owns the contractual commitments for compliance and quality of our customers related to NielsenIQ products and services.

Given this critical need, we are looking for an energetic and dynamic Customer Support Leader for the Philippines-Vietnam-Myanmar Cluster to join our fast-paced, international team. This role will lead a team of customer support associates dedicated to delivering consistent service excellence and fostering client confidence in NielsenIQ data. By leveraging deep expertise in NielsenIQ solutions and understanding client business needs, the leader ensures a seamless and impactful service experience across the cluster.

Responsibilities