Job Description
- Provide timely and effective technical support for products and systems.
- Troubleshoot and resolve technical issues related to hardware, software, and operating systems.
- Install and implement new programs, upgrade operating systems and hardware components.
- Perform data backup activities and execute recovery processes when required.
- Analyze customer-reported issues, identify root causes, and implement appropriate solutions.
- Maintain proactive updates to customers regarding issue status and resolution progress.
- Develop in-depth knowledge of products and services to deliver accurate technical support.
- Stay updated with product enhancements, updates, and new feature releases.
- Escalate complex technical issues to internal teams and track them to closure.
- Collect customer feedback to help improve service quality and product performance.
- Coordinate return of defective or unused parts after service calls.
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