Job Description
Company Description
Rokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed to enable brands to thrive in India’s dynamic market landscape.
Role Description
This is a full-time remote role for a Customer Support Specialist . The Customer Support Specialist will serve as a key point of contact for Rokad’s customers, helping them use the platform effectively, resolve issues, and receive timely assistance. The role involves responding to inquiries, troubleshooting problems, and coordinating with internal teams to ensure a smooth and reliable customer experience.
You will work closely with product, engineering, and operations teams to communicate customer feedback, identify recurring issues, and help improve the platform based on real user needs.
Qualifications
Experience in customer support, customer success, or a related role
Strong written and verbal communication skills
Ability to understand technical or product-related issues and explain solutions clearly
Experience with ticketing systems, chat support, or helpdesk tools
Ability to work independently in a remote environment
Strong problem-solving and organizational skills
Bachelor’s degree in any field (technical background is a plus)
Customer-first mindset with attention to detail
Being able to use AI tools, is a must
Being able to use tools
Primary Tools
Helpdesk or ticketing systems
Live chat and email support tools
CRM or customer management platforms
Knowledge base or documentation tools
AI tools
Supporting / Nice to have
Familiarity with SaaS platforms or eCommerce tools
Experience supporting B2B customers
Basic understanding of APIs, workflows, or integrations
Experience working with remote teams
Why join Rokad?
Work directly with customers using a real production platform
Play a critical role in shaping the customer experience
High-ownership role with visibility across product and operations
Opportunity to grow into customer success, operations, or product roles
Supportive, collaborative remote-first work culture
Focus on solving real problems for real businesses
Benifits & Allowance
Overtime Allowance
Health Insurance Coverage up to ₹5,00,000
Leave Encashment
Mobile Phone Reimbursement
Internet Reimbursement
Business Expense Reimbursement
Travel, stay, and meal reimbursements when required
We value clarity, ownership, and responsiveness. If you enjoy helping customers succeed, solving problems, and working in a fast-growing environment, we’d love to hear from you.
Rokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed to enable brands to thrive in India’s dynamic market landscape.
Role Description
This is a full-time remote role for a Customer Support Specialist . The Customer Support Specialist will serve as a key point of contact for Rokad’s customers, helping them use the platform effectively, resolve issues, and receive timely assistance. The role involves responding to inquiries, troubleshooting problems, and coordinating with internal teams to ensure a smooth and reliable customer experience.
You will work closely with product, engineering, and operations teams to communicate customer feedback, identify recurring issues, and help improve the platform based on real user needs.
Qualifications
Experience in customer support, customer success, or a related role
Strong written and verbal communication skills
Ability to understand technical or product-related issues and explain solutions clearly
Experience with ticketing systems, chat support, or helpdesk tools
Ability to work independently in a remote environment
Strong problem-solving and organizational skills
Bachelor’s degree in any field (technical background is a plus)
Customer-first mindset with attention to detail
Being able to use AI tools, is a must
Being able to use tools
Primary Tools
Helpdesk or ticketing systems
Live chat and email support tools
CRM or customer management platforms
Knowledge base or documentation tools
AI tools
Supporting / Nice to have
Familiarity with SaaS platforms or eCommerce tools
Experience supporting B2B customers
Basic understanding of APIs, workflows, or integrations
Experience working with remote teams
Why join Rokad?
Work directly with customers using a real production platform
Play a critical role in shaping the customer experience
High-ownership role with visibility across product and operations
Opportunity to grow into customer success, operations, or product roles
Supportive, collaborative remote-first work culture
Focus on solving real problems for real businesses
Benifits & Allowance
Overtime Allowance
Health Insurance Coverage up to ₹5,00,000
Leave Encashment
Mobile Phone Reimbursement
Internet Reimbursement
Business Expense Reimbursement
Travel, stay, and meal reimbursements when required
We value clarity, ownership, and responsiveness. If you enjoy helping customers succeed, solving problems, and working in a fast-growing environment, we’d love to hear from you.
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application