Job Description

Description

/Preferred Qualifications

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems.

  • Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site. 
  • Ensure equipment enhances customer production. 
  • Repair and modify equipment at customer facility.
  • Evaluate equipment to determine type and extend of problem. Repairs involve board-level troubleshooting which can be performed using standar...

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