Customer Support Engineer

We are in search of a highly skilled and motivated Customer Support Engineer to join our growing team. In this role, you will work closely with our customers and internal teams to solve technical challenges, integrate systems, and ensure seamless use of our platform. You will be responsible for promptly addressing customer tickets, troubleshooting technical issues, and providing high-quality solutions that enhance the customer experience. Reporting to the Customer Success Manager, you will contribute to improving our processes, maintaining high service standards, and ensuring customer satisfaction in a dynamic, fast-paced environment.

• Diagnose, troubleshoot, and resolve customer-reported issues in a timely and efficient manner, ensuring a high level of customer satisfaction.
• Manage the customer support ticketing system, prioritizing and addressing requests based on urgency and complexity.
• Collaborate with internal te...