Job Description
Technical Support
- Provide timely and effective technical support for the product.
- Troubleshoot and resolve technical issues related to hardware, software, and network configurations.
- Install and implement new programs, upgrade OS and hardware, perform data backups, and conduct recovery processes.
Problem Solving
- Analyze customer problems, diagnose root causes, and implement solutions promptly.
- Apply logical and technical approaches to minimize recurring issues.
Customer Communication
- Keep customers proactively informed about issue status.
- Maintain a professional, courteous, and solution-oriented demeanor.
Product Knowledge
- Develop a deep understanding of the product or service offerings to provide accurate and relevant support.
- Stay updated on product changes, updates, and new features.
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