Customer Support Engineer H-M

Customer Support Engineer H/M

Published • Job field: Customer services and support • Location: Queretaro, Mexico • Contract type: Permanent • Contract duration: Full-time • Required degree: Bachelor's Degree • Required experience: First experience • Spoken language(s): English Fluent

Job Description

The customer support engineer is in charge to administer and provide help to the engine owner on the follow up of the shop visit processes, he participates to the daily gate revisión meetings, he helps to analyze technical shop findings report from subcontracted repair vendors and elaborate engine condition reports, elaborate on weekly status reports and eventually repaired and replaced parts report if required by customer although not limited to support other functions related to the shop visit follow up.

The Customer Support Engineer is evaluated and reports directly to the account engine owner leader of each program, therefore reports functiona...