Customer Support Engineer

About Saras Analytics

We are a premier provider of unified data and analytics solutions, purpose-built for the eCommerce, retail, and DTC sectors. We deliver AI and machine learning-powered tools for real-time insights and smarter decision-making and unify data sources to offer a comprehensive business view—enabling agile market responses and optimized operations.

We’re a profitable, bootstrapped, and fast-growing team of 200+ employees, working primarily with US-based brands. Our work sits at the intersection of data and business strategy, combining product and service-based solutions to help brands scale efficiently in a competitive digital landscape.

To know more about us, please visit the links below:

The Role

You will liaise between customers and product managers and help translate software issues into product requirements and fixes. You will collaborate with internal teams to des...