Customer Support Engineer

At Tekion, we’re building the only cloud -native platform that is transforming the automotive retail industry, leap frogging it into the future and providing unparalleled customer experience. We’re creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We’re inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!Core Responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

• Following standard procedures for proper escalation of unresolved issues to...