Customer Support Engineer (IT Services)

Location – Noida

Shift: 24x7 Rotational Shifts, 5 days work from Office

Position Overview (Job Summary):

The L1& L2 Service Desk Engineer will provide frontline technical support through voice and ticket-based channels for global customers. The role requires handling inbound calls, resolving basic technical issues, managing user access needs, and ensuring high-quality customer experience within defined SLAs.

Key Skills & Requirements:

- Prior experience in voice-based(International Voice Support) Service Desk support

- Comfortable working in a call support environment

- Proficient with ticketing tools (preferably ServiceNow)

- Working knowledge of Active Directory and RSA Token

- Experience in troubleshooting VPN, Citrix, and VDI-related issues

- Basic proficiency in MS Office applications

Roles & Responsibil...