Customer Support Engineer

Company Description

Rokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed to enable brands to thrive in India’s dynamic market landscape.

Role Description

This is a full-time remote role for a Customer Support Specialist . The Customer Support Specialist will serve as a key point of contact for Rokad’s customers, helping them use the platform effectively, resolve issues, and receive timely assistance. The role involves responding to inquiries, troubleshooting problems, and coordinating with internal teams to ensure a smooth and reliable customer experience.

You will work closely with product, engi...