Customer support engineer

Overview

• JOB IDENTIFICATION
  
  

APTEAN JOB TABLE:

APTEAN JOB LEVEL: B

APTEAN JOB TITLE: Customer Support Engineer

REPORTS TO

Full line:Kanagaraj Pechimuthu

Dotted Line:

• GENERAL JOB SUMMARY
  
  

Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems.

• SCOPE
• Direct interaction with the customer on phone and other medium to provide timely and quick resolution within defined SLA.
• ORGANIZATION (Indicate the job positions reporting to this role)
  
  

Full Line:

• Job (# of positions):