Job Description
Overview:
. JOB IDENTIFICATION
APTEAN JOB TABLE:
APTEAN JOB LEVEL: B
APTEAN JOB TITLE: Customer Support Engineer
REPORTS TO
Full line:Kanagaraj Pechimuthu
Dotted line:
2. GENERAL JOB SUMMARY
Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems.
3. SCOPE
- Direct interaction with the customer on phone and other medium to provide timely and quick resolution within defined SLA.
4. ORGANIZATION (Indicate the job positions reporting to this role)
Full line:
· Job (# of positions):
Dotted line:
· Job (# of positions):
5. PRINCIPAL DUTIES AND RESPONSIBILITIES
· The person is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
· The support focuses on in-de...
. JOB IDENTIFICATION
APTEAN JOB TABLE:
APTEAN JOB LEVEL: B
APTEAN JOB TITLE: Customer Support Engineer
REPORTS TO
Full line:Kanagaraj Pechimuthu
Dotted line:
2. GENERAL JOB SUMMARY
Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems.
3. SCOPE
- Direct interaction with the customer on phone and other medium to provide timely and quick resolution within defined SLA.
4. ORGANIZATION (Indicate the job positions reporting to this role)
Full line:
· Job (# of positions):
Dotted line:
· Job (# of positions):
5. PRINCIPAL DUTIES AND RESPONSIBILITIES
· The person is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
· The support focuses on in-de...
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