Job Description

Description

:

The Customer Support Engineer hired to this position will support the FaST tool. Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.

  • Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
  • Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
  • Coordinates actions with customers to minimize down time.
  • Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
  • Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
  • Provides assistance to other Field Service and Installation Engineers in resolving pr...

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