Job Description

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.#LI-NA1

Primary Purpose:

Support PT’s customers in India on new tool installs, upgrade, warranty support and billable service, and based in Delhi / Mumbai / Chennai.

Key Responsibilities :

  • New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
  • Upgrades: follow upgrade SOPs to install and commissioning upgrades.
  • Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
  • Billable Service: carrier out billable service and training on out of warranty tools.

    • Typical Performance Measures:

  • Meet targeted numbers of new tool installs within a certain period of time and spec.
  • Meet targeted numbers of billable upgrades and PMs within spec.
  • Meet good customer satisfaction on warranty support.
  • Follow up the reporting and documentation requirements for every service activity.
  • Stocks and materials RMA assistance.

    • Person Specification – Essential requirements unless stated

    Education / Qualifications

  • A relevant engineering degree. EE or ME engineering preferred.
  • Significant hardware experience on semiconductor equipment.

    • Professional Skills/ Abilities

  • Able to look up electrical drawings.
  • Familiar with Vacuum and RF components operating mechanism and theory.
  • Logical thinking on tool issues troubleshooting.
  • Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.
  • Mater at communication and negotiation in English.

    • Personal Qualities:

  • Able to work independently.
  • Prepare proactively and act efficiently
  • Positive thinking and easy going with
  • Willing to take responsibility and own accountability
  • Willing to take challenges and accept to travel frequently.

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