Customer Support Engineer (Network) (m/f/d)

Customer Support Engineer (Network) (m/f/d)

Location: DE‑CIX Quezon City, National Capital Region, Philippines

DE‑CIX (German Commercial Internet Exchange) is the world’s leading Internet Exchange (IX) operator. DE‑CIX offers its interconnection services in 60 locations across Europe, Africa, North and South America, the Middle East, and Asia. Today, accessible from data centers in over 600 cities worldwide, DE‑CIX interconnects thousands of network operators (carriers), Internet service providers (ISPs), content providers and enterprise networks. DE‑CIX Frankfurt (Germany) is one of the largest Internet Exchanges in the world, with a data volume of over 45 Exabytes per year (as of 2024).

Responsibilities

• Provide technically advanced customer support, responding to enquiries from national and international customers via email and telephone as part of the Customer Service Team.
• Process new customer connections and upgrades, with ...