Job Description

You want a technical role with real impact on service quality, inside a fast-growing SaaS environment?
We are looking for a Support Engineer to join a customer-centric team working on complex environments and high-availability services.

Your Missions

  • Be the main technical point of contact for clients
  • Handle complex incidents and escalate when needed
  • Coordinate with internal squad (software, infra, delivery)
  • Document solutions and enrich the knowledge base
  • Monitor alerts (Kibana, etc.) and take preventive/corrective actions
  • Contribute to continuous improvement of processes and service quality

    • Your Profile

  • Master’s degree in IT / Networks (Bac+5 or equivalent)
  • 2+ years in technical support/delivery (SaaS or FinTech ideal)
  • Solid hands-on on tools like Jira, Kibana…
  • French & English fluency
  • Rigour, autonomy, prioritisation, service mindset

    • Why is this role interesting

  • Scale-up environment, strong autonomy
  • Direct visibility on clients and real business impact
  • Technical depth + communication + problem solving combined

    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

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