Customer Support Engineer

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CSE drives high level customer satisfaction by providing expert service and support to customers in an established timeframe and within an assigned territory or field of expertise. Key focused activities include direct installation, maintenance, performance validation and repair of scientific equipment. Where applicable, use remote and on‑site diagnostic procedures to achieve problem resolution and plan/execution of service activities in the most efficient way.

Represent PerkinElmer in front of the customer and guarantee customer loyalty through best‑in‑class responsiveness and professionalism in all customer interactions. The CSE acts as an interface between:

• Customers – with a strong problem‑solving attitude, finalized at high level service support and key relationship consolidations.
• FAS and SME – for problem solving escalation processes and technical train...