Customer Support Executive

About the role

The Customer Support Executive supports Binal International's after-sales and service operations by handling customer communications, coordinating service activities, and ensuring jobs are completed efficiently. This role requires strong ownership, organisation skills and coordination in a hands-on operational environment.

Key Responsibilities

• Handle customer enquiries via phone, WhatsApp, and internal teams
• Collect accurate customer, site, and equipment information
• Log and document service calls, repairs, installations, and warehouse jobs
• Coordinate schedules with technicians, contractors, and vendors
• Provide job updates and follow through until completion
• Assist with basic troubleshooting, quotations, and customer approvals
• Track warehouse tasks and ensure proper job closure
• Escalate complex issues and support the operations team as needed

Requirements

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