Customer Support Executive

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Assist customers with product information, services, and troubleshooting.
• Maintain a deep understanding of Biotecnika’s offerings to provide high-quality support
• Address customer complaints professionally, ensuring quick and effective resolution.
• Work closely with internal teams (Sales, Marketing, and Technical) to improve customer experience.
• Upsell and cross-sell relevant services when appropriate
• Maintain detailed records of customer interactions and feedback using CRM tools.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Support sales and marketing initiatives by providing insights from customer interactions.
• Stay updated on industry trends and Biotecnika’s latest services and offerings.
• Should be proficient i...