Job Description

Job Title: Customer Support Executive – Domestic Voice ProcessJob Summary:

We are hiring Customer Support Executives for a Domestic Voice Process to handle inbound and outbound customer calls. The role involves addressing customer queries, providing accurate information, and ensuring a positive customer experience.

Eligibility:

  • Fresher or Experienced candidates can apply
  • Minimum Qualification: Graduate or Undergraduate

Key Responsibilities:

  • Handle inbound and outbound voice calls professionally
  • Resolve customer queries and provide accurate information
  • Maintain proper call documentation and follow communication protocols
  • Ensure customer satisfaction and service quality standards

Language Requirements:

  • Marathahalli Location:
  • Good English + Malayalam / Tamil
  • Hebbal Location:
  • Good English + Malayalam / Tamil / Telugu

Skills Required:

  • Good verbal communication skills
  • Customer-focused attitude
  • Ability to handle calls confidently
  • Willingness to work in rotational shifts

Screening Process:

  • HR Round
  • Assessment
  • Operations Round

Work Location & Mode:

  • Location: Hebbal & Marathahalli, Bangalore
  • Mode: Work from Office
  • Employment Type: Direct Employment

Work Schedule:

  • Working Days: 6 days a week
  • Week Off: 1 Rotational Off

Shift Timings:

 

  • 6:00 AM – 3:00 PM
  • 7:00 AM – 4:00 PM

 

  • 3:00 PM – 12:00 AM
  • 4:00 PM – 1:00 AM

Job Type: Full-time

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