Customer Support Executive

About the Role:

We are looking for a proactive and customer-focused Customer Support Executive to manage customer communication across calls, chat, and coordination with internal teams. The role is critical in ensuring smooth service delivery and high customer satisfaction for Pro Water’s centralized water solutions.

Key Responsibilities:

• Make outbound calls to customers for follow-ups, service updates, and confirmations

• Handle inbound customer calls professionally and resolve queries

• Provide chat support via WhatsApp or other communication channels

• Register and track customer complaints, service requests, and feedback

• Coordinate with technicians and operations teams for service scheduling and resolution

• Liaise with sales, installation, and other cross-functional teams for timely issue closure

• Maintain accurate records of customer interactions in CRM or tracking sheets

• Ensure adherence to defined service SLAs and response timelines

• Share regular updates with customers until closure of requests

Skills & Requirements:

• Strong verbal and written communication skills

• Polite, patient, and customer-first attitude

• Ability to multitask and prioritize effectively

• Basic computer knowledge (Excel, CRM tools, WhatsApp, email)

• Ability to handle escalations professionally

Language Requirements (Mandatory):

• Kannada

• English

• Hindi

Preferred Profile:

• Experience in utilities, water purifiers, appliances, telecom, or subscription-based services

• Experience handling apartment or society customers is an added advantage

Working Days & Hours:

• 6 days a week

• Day shift (as per company policy)