Job Description


Job Description Customer Support Executive (Kharadi, Pune)


Location: Kharadi, Pune


Role: Customer Support Executive


Employment Type: Full-time


 


Key Responsibilities:


Handle customer queries professionally across assigned channels.


Ensure timely resolution of issues while maintaining service quality standards.


Maintain accurate records of interactions and follow standard operating procedures.


Coordinate with internal teams when necessary to resolve escalations.


Deliver a positive customer experience through effective communication and problem-solving.


 


Required Qualifications:


Graduate in any discipline.


Minimum 6 months of on-paper experience in a contact centre environment.


Good communication skills with customer-centric approach.


 


Compensation:


In-hand salary: 21,000


CTC: 26,000


 


Work Schedule:


Monday to Saturday working


Sunday fixed weekly off


9-hour shift between:


Males: 9 AM to 10 PM


Females: 9 AM to 8 PM


 


Desired Attributes:


Strong interpersonal and customer-handling skills


Ability to work in a fast-paced environment


Positive attitude and willingness to learn


 


. Skillset Required: Coo, Cro, Erp, Ned, Discipline, Scala, Positive Attitude, Problem-solving, Communication Skill, Customer Support, Communication Skills

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