Customer Support Executive

<div>Job Description:</div> <div> </div> <ul> <li> <p> Handle inbound and outbound customer calls related to shipments and service requests.</p> </li> <li> <p>* Address customer queries and concerns and ensure resolution within defined TATs.</p> </li> <li> <p>* Coordinate with Operations and Delivery teams to arrange pick-ups and deliveries as per customer requirements.</p> </li> <li> <p>* Track consignments and provide timely and accurate status updates to customers.</p> </li> <li> <p>* Prepare and share daily / weekly MIS and service reports with clients.</p> </li> <li> <p>* Maintain proper documentation and update records in CRM / internal systems.</p> </li> <li> <p>* Escalate unresolved issues to seniors and follow up for closure.</p> </li> <li> <p>* Ensure high levels of cu...