Customer Support Executive

Role Description

The Customer Support Executive at Cookd is responsible for delivering a warm, reliable, and timely customer experience across all touchpoints.

We're looking for someone who is not just good at customer handling, but also a genuine fan of the Cookd brand someone who understands our products, relates to our customers, and cares deeply about how Cookd shows up in every interaction.

Qualifications

• 1–2 years of customer handling experience (e-commerce / D2C preferred)
• Excellent verbal and written English communication skills
• Strong customer-handling and problem-solving skills
• Ability to multitask and manage time-sensitive responsibilities
• Familiarity with CRM tools, e-commerce platforms, and courier partner dashboards
• Positive attitude with empathy and a customer-first mindset
• Must be a genuine fan of the Cookd brand and products (usa...