Customer Support Executive (Fintech)

We are looking for a Customer Support Executive with Fintech experience to join our growing team. This role involves direct interaction with HNI (High Net-Worth Individual) clients , so strong communication and professionalism are essential. If you thrive in a fast-paced fintech environment and take pride in delivering premium customer experiences, we’d love to hear from you.

Role Description

As a Customer Support Executive, you will:

• Provide exceptional customer support via chat, email, and calls
• Handle customer inquiries, complaints, and issue resolution with efficiency and discretion
• Ensure high customer satisfaction through timely, accurate, and professional responses
• Engage directly with HNI clients , maintaining confidentiality and service excellence
• Collaborate with internal teams to resolve technical and process-related issues
• Follow defined support processes and maintain service quality standards

Qualifications & Skills

Mandatory:

• Prior experience in Fintech Customer Support

Required Skills:

• Strong verbal and written communication skills (mandatory for HNI client interaction)
• Ability to communicate complex fintech concepts clearly and confidently
• Excellent customer service, problem-solving, and interpersonal skills
• Experience handling fintech-related queries through online support channels
• Proficiency with customer service tools and online platforms
• High level of professionalism, empathy, and attention to detail
• Ability to work efficiently in a team-oriented, fast-paced environment