Customer support executive (fintech)

We are looking for a Customer Support Executive with Fintech experience to join our growing team. This role involves direct interaction with HNI (High Net-Worth Individual) clients , so strong communication and professionalism are essential. If you thrive in a fast-paced fintech environment and take pride in delivering premium customer experiences, we’d love to hear from you.
Role Description
As a Customer Support Executive, you will:
Provide exceptional customer support via chat, email, and calls
Handle customer inquiries, complaints, and issue resolution with efficiency and discretion
Ensure high customer satisfaction through timely, accurate, and professional responses
Engage directly with HNI clients , maintaining confidentiality and service excellence
Collaborate with internal teams to resolve technical and process-related issues
Follow defined support processes and maintain service quality standards
Qualifications & Skills
Mandatory:
Prior experience in Fintech Customer Support
Required Skills:
Strong verbal and written communication skills (mandatory for HNI client interaction)
Ability to communicate complex fintech concepts clearly and confidently
Excellent customer service, problem-solving, and interpersonal skills
Experience handling fintech-related queries through online support channels
Proficiency with customer service tools and online platforms
High level of professionalism, empathy, and attention to detail
Ability to work efficiently in a team-oriented, fast-paced environment