Job Description
We are looking for a Customer Support Executive with Fintech experience to join our growing team. This role involves direct interaction with HNI (High Net-Worth Individual) clients, so strong communication and professionalism are essential. If you thrive in a fast-paced fintech environment and take pride in delivering premium customer experiences, we'd love to hear from you.
Role Description
As a Customer Support Executive, you will:
- Provide exceptional customer support via chat, email, and calls
- Handle customer inquiries, complaints, and issue resolution with efficiency and discretion
- Ensure high customer satisfaction through timely, accurate, and professional responses
- Engage directly with HNI clients, maintaining confidentiality and service excellence
- Collaborate with internal teams to resolve technical and process-related issues
- Follow defined support processes and maintain service quality standards
Qualifications & Skills
Mandatory:
- P...
Role Description
As a Customer Support Executive, you will:
- Provide exceptional customer support via chat, email, and calls
- Handle customer inquiries, complaints, and issue resolution with efficiency and discretion
- Ensure high customer satisfaction through timely, accurate, and professional responses
- Engage directly with HNI clients, maintaining confidentiality and service excellence
- Collaborate with internal teams to resolve technical and process-related issues
- Follow defined support processes and maintain service quality standards
Qualifications & Skills
Mandatory:
- P...
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