Customer support executive

Customer Support Executive
Office Location: Gurugram, Haryana ( On-site working)
Contact Person: Harsha ,or share your resume with &
Interview Mode - Face to Face only (No Virtual rounds)
Working days- 6 days working with a roster off
Languages Preferred - English
Salary- 2.5 - 4 LPA + incentives
Job description
Policybazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.
Required Skills:
- Excellent communication skills (verbal and written).
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Freshers and experienced both can apply.
- Minimum education: Graduate.
- Salary package 2.5 LPA to 4 LPA.
What do we offer?
- Amazing work culture.
- Complete the Day shift.
- 6 Day working
- 1 Roster off
- Unlimited Incentives
Interested candidates can share their resume with or Whats App to .