Customer Support Executive

Position Title: Customer Support Executive

Location: Gurgaon, Haryana

Company: Redcliffe Labs

Office Address: Unitech Cyber Park, Tower C, 7th Floor, Sector 39, Gurgaon

Job Summary

• Proven customer support experience or experience as a Client Service Representative


• Strong phone-handling skills and active listening ability


• Familiarity with CRM systems and customer support best practices


• Excellent communication and presentation skills


• Ability to multitask, prioritize, and manage time effectively


• Customer-oriented approach with adaptability to different personality types


• Strong English communication skills


• Minimum 1 year of experience in a Customer Support Executive role

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.


• Resolve product or service-related concerns by clarifying issues, identifying the cause, and determining the best solution.


• Provide accurate, valid, and complete information using appropriate tools and methods.


• Handle customer complaints, provide suitable solutions and alternatives, and ensure timely follow-up.


• Maintain a positive, empathetic, and professional attitude toward customers at all times.


• Keep detailed and accurate records of customer interactions, process customer accounts, and manage documentation.


• Follow all communication procedures, guidelines, and company policies.


• Stay updated on product knowledge and organizational policies to deliver accurate and timely support.


• Collaborate with team members and other departments to ensure customer satisfaction and efficient service delivery.

Required Skills & Qualifications

• Excellent communication and soft skills


• Experience with customer support software, databases, and CRM tools


• Strong problem-solving and analytical abilities


• Ability to work independently and as part of a team


• Patience and calmness under pressure


• Multilingual abilities are an advantage


• Flexibility to work in rotational shifts