Job Description

Role Overview

We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.


Key Responsibilities

  • Handle inbound customer calls and provide prompt, accurate, and courteous support.
  • Understand customer issues and offer effective resolutions as per process guidelines.
  • Provide information related to products, services, or general inquiries.
  • Follow standard operating procedures and maintain quality and compliance standards.
  • Maintain professionalism, empathy, and clarity in every interaction.
  • Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.


Experience:

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